License to Heal: Understanding a Healthcare Platform Organization as a Multi-Level Surveillant Assemblage

Platform organizations bring renewed attention to power disparities and risks in the rise of surveillance capitalism. However, such critical accounts provide a partial understanding complexity phenomena shifting socio-technical digital environments. The findings from netnographic investigation healthcare platform organization, PatientsLikeMe, unravel how platforms become locus where multi-level flows converge, thereby constituting what we identify as surveillant assemblage. We develop comprehensive approach for constitute dynamic crossroads micro-, meso- macro-surveillance within beyond online communities they create. This study highlights this assemblage’s emerging practices potentially empowering outcomes that enable multi-stakeholder involvement big data knowledge generation healthcare. Broader implications through are discussed.